Shipping policy

SHIPPING & DELIVERY

All Triple One Designs products are made to order. Please allow 2–4 business days for processing before your order is dispatched. Processing time is separate from the estimated shipping/transit time shown at checkout.

AUSTRALIA

We offer FREE Standard Shipping within Australia on orders over $100 AUD. The minimum spend must be reached after discounts are applied.

Standard and Express shipping options are available at checkout. Delivery estimates shown at checkout begin once your order has been processed and dispatched.

INTERNATIONAL SHIPPING

We currently ship internationally to New Zealand, the United States, Canada, the United Kingdom and Ireland.

International Standard Shipping is calculated based on the weight of your order and your destination. Available shipping rates and estimated delivery dates will be displayed at checkout in your local currency where supported.

International Standard Shipping generally has an estimated transit time of 5–10 business days after dispatch. This does not include our 2–4 business day processing time or delays caused by customs, postal services or circumstances outside our control.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country. These charges are not included in our product or shipping prices and, where applicable, are the responsibility of the recipient.

Triple One Designs does not control these charges or customs processing times. We recommend checking your country's import requirements before placing an order.

If an international parcel is delayed while being processed by customs, this is outside the control of Triple One Designs and may extend the estimated delivery time.

LOST PACKAGES

Triple One Designs cannot accept responsibility for packages that have been confirmed as delivered by the carrier but are subsequently lost or stolen.

If your parcel appears to be missing in transit, please contact us at support@tripleonedesigns.com.au and we will assist with an Australia Post investigation where applicable.

Please ensure your shipping address is complete and correct before placing your order. Customers are responsible for providing an accurate delivery address.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please contact us at support@tripleonedesigns.com.au within 72 hours of delivery.

Please include clear photographs of the item and packaging so we can assess the issue and arrange an appropriate resolution.