Standard Post
$10
Estimated 3–7 business days after dispatch.
Everything you need to know
Shipping & Returns
Your order is printed with care in our Sydney studio. Here you’ll find clear information about production, delivery, tracking, exchanges and returns.
Made in Sydney
Australia-wide delivery
Tracking after dispatch
Free shipping over $100
Express Post
$15
Estimated 1–4 business days after dispatch.
Production time
Generally 2–4 business days
before your order is dispatched.
Free shipping
Orders over $100
qualify automatically at checkout.
Please allow production time as well as delivery time.
Express Post speeds up delivery after dispatch; it does not move an order ahead in the production queue.
From our studio to your door
Shipping information
-
1
Order received
Your order confirmation is emailed after checkout. Please review personalised names, dates, sizes, colours and delivery details carefully.
-
2
Created in Sydney
Most custom orders are prepared within 2–4 business days. Artwork proofs, customer changes, large orders and busy seasonal periods may require additional time.
-
3
Packed and dispatched
When your parcel leaves our studio, you’ll receive a shipping confirmation email containing your Australia Post tracking number.
-
4
Delivered
Australia Post provides the latest scans and delivery estimate. Regional and remote destinations may take longer.
Delivery estimates
Timing begins after dispatch
Delivery timeframes are estimates rather than guaranteed arrival dates. Carrier delays, severe weather, public holidays and peak periods can affect delivery.
Track your orderDelivery address
Please check your details
Contact us immediately if your address is incorrect. Once a parcel has been dispatched, we may be unable to change or redirect it. Additional postage may apply if an order is returned because the address supplied was incomplete or incorrect.
Contact usShop with confidence
Returns & exchanges
Our change-of-mind policy is separate from your rights under the Australian Consumer Law. Nothing on this page excludes or limits those rights.
Non-personalised items
Contact us within 30 days of purchase to request an exchange or store credit.
- Item must be unworn, unwashed and unused
- Item must be in its original condition with tags, where supplied
- Return must be approved before it is posted
- Customer covers change-of-mind return postage
Personalised and custom-made items
We cannot accept a change-of-mind return or size exchange when an item has been made or printed especially for you.
- Custom names, dates or wording
- Customer-supplied artwork or photographs
- Custom colour, print-position or design requests
- Items produced exactly as approved or ordered
Faulty, damaged or incorrect items
Your consumer rights still apply
If your item is faulty, damaged, significantly different from its description or not what you ordered, please contact us with your order number and clear photographs. We’ll assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. This may include a repair, replacement or refund depending on the circumstances.
A personalised item is not excluded from a remedy simply because it was custom-made. Our no-change-of-mind rule only applies when the item was supplied correctly and there is no product fault or other failure.
Before sending anything back
How to request a return
- 1
Contact us first
Send your order number, the item details and the reason for your request. Include clear photographs if the item is faulty, damaged or incorrect.
- 2
Wait for return instructions
We’ll review your request and confirm whether a return is required, where to send it and the next steps.
- 3
Pack the item securely
For approved change-of-mind returns, the item must arrive unworn, unwashed, unused and in its original condition.
- 4
Resolution
Once the approved return is received and assessed, we’ll arrange the applicable exchange, store credit, repair, replacement or refund.
Helpful answers
Shipping and return questions
Does Express Post mean my order will be made faster?
No. Express Post only shortens the carrier’s delivery time after dispatch. Custom production is generally 2–4 business days.
Where can I find my tracking number?
Your tracking number is included in the shipping confirmation email sent after dispatch. Please check your spam or junk folder if you cannot see it.
What should I do if tracking has not updated?
Tracking can take a little time to appear after a shipping label is created. Check again after Australia Post has received and scanned the parcel. Contact us if the parcel is significantly outside its estimated timeframe.
Can I exchange a personalised item for another size?
We cannot offer change-of-mind size exchanges on items made or printed especially for you. Please check the size chart before ordering. This does not affect your rights if the garment is faulty or we supplied the wrong size.
Can I cancel or change my personalised order?
Contact us as quickly as possible. We’ll help where we can, but changes or cancellation may not be possible after artwork preparation or production has begun.
When will an approved refund arrive?
Approved refunds are returned to the original payment method. Your bank or payment provider may take additional time to process and display the funds.
Need help with an order?
We’re here to help
Send us your order number and a brief description of what you need, and we’ll get back to you as soon as possible.
Read our full Shipping Policy and Refund Policy.