Delivery updates made simple
Track Your Order
Once your order has been printed, packed and dispatched, enter the Australia Post tracking number from your shipping confirmation email.
Parcel tracking
Track with Australia Post
Enter the tracking number exactly as it appears in your shipping email. You’ll be taken securely to Australia Post for the latest scan updates.
Open Australia Post tracking insteadWhat happens next
From your order to your door
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1
Order received
We receive your order and check your product and personalisation details.
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2
Made in Sydney
Custom orders are generally prepared within 2–4 business days.
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3
Dispatched
Your shipping confirmation is sent with an Australia Post tracking number.
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4
On its way
Australia Post provides the latest scans and estimated delivery updates.
Helpful answers
Tracking questions
Where can I find my tracking number?
It is included in the shipping confirmation email sent after your order has been dispatched. Please check your spam or junk folder if you cannot see it.
Why isn’t my tracking number showing an update?
Tracking may take a little time to update after your shipping label is created. Please check again after Australia Post has received and scanned the parcel.
My order has not been dispatched yet. Is something wrong?
Custom orders are generally prepared within 2–4 business days before dispatch. Artwork proofs, changes, large orders and busy seasonal periods may require additional time.
Does Express Post speed up production?
No. Express Post speeds up delivery after dispatch, but it does not change the time needed to create your order.
I still need help. What should I do?
Please contact us with your order number and the name or email used at checkout. For your security, do not send payment details.
We’re here to help
Still looking for your order?
If your order is outside its expected production or delivery timeframe, send us a message and we’ll take a look.