Frequently Asked Questions

You can upload a photo, logo, illustration or finished design. For the clearest print, use the highest-quality file available. PNG files with transparent backgrounds are preferred for logos and graphics, while high-resolution JPG files work well for photographs.

No. Depending on the product, you can enter custom wording, upload artwork, or combine both. Add clear instructions when ordering, and contact us before purchasing if your idea needs more involved design assistance.

Selected custom products offer front, back or two-position printing. The available print positions and any additional cost are shown while you personalise the product.

Yes. Select the digital proof option when it is offered on the product page. We will wait for your approval before printing, so choosing a proof may add time to your order.

Your artwork may be resized or repositioned slightly to achieve the best result for the selected garment and size. If exact placement is important, include clear notes with your order and choose a digital proof where available.

Please only upload images, logos and artwork that you own or have permission to reproduce. By submitting artwork, you confirm that you have the necessary rights to use it.

There is no minimum order for products available through our Design Your Own collection—you can order just one customised item. For larger quantities, businesses, schools, teams or events, use our group-order form for tailored advice and pricing.

Use the size information shown on the individual product page and compare it with a similar garment you already own. Measurements can vary between product styles, so please check the guide for the exact item you are ordering.

Yes, subject to the options and stock available for each product. For coordinated group orders with mixed sizes, colours or garment types, send us a group quote request and we will help organise the details.

Contact us immediately with your order number. We may be able to update an order that has not entered production, but changes cannot be guaranteed once artwork preparation or printing has begun.

Group pricing depends on the garment, quantity, print size and number of print positions. Submit the form on our Corporate & Group Orders page and we will prepare a quote based on what you need.

Our custom apparel is professionally printed in our Sydney studio and made especially for you.

Custom orders are generally prepared within 2–4 business days. Larger orders, complex artwork and orders awaiting proof approval may require additional time.

Yes. We ship to customers across Australia, with the available delivery options and cost shown at checkout.

No. Express Post speeds up delivery after dispatch, but it does not change the time required to prepare and print your order.

Contact us before ordering with the product, quantity, required date and delivery postcode. We will let you know whether the timing is achievable before you place the order.

Tracking information is provided when a tracked order is dispatched. Use the tracking link in your dispatch notification to follow its progress.

Wash the item inside out in cold water using a gentle cycle. Do not bleach, line dry where possible, and do not iron directly over the printed design. Always follow any product-specific care instructions.

Colours may vary slightly between screens and the finished print because monitors display colour differently from printed materials. Garment colour and artwork quality can also influence the final appearance.

Please check all custom details carefully before submitting your order. If you notice an error afterwards, contact us immediately. We cannot guarantee changes once production has started.

Contact us as soon as possible with your order number, a description of the problem and clear photographs. We will review the issue and explain the next step. Your rights under Australian Consumer Law are not affected.

Because personalised items are made to your specifications, change-of-mind returns may not be available. Please review your size and custom details carefully before ordering. This does not affect your rights if an item is faulty, damaged or not as ordered.