FAQ

Where do you ship from?
All orders are processed with care and shipped to customers across Australia. Shipping times may vary depending on your location and the time of year, especially during peak festive seasons.

Do you ship Australia-wide?
Yes, we deliver to all states and territories across Australia.

How long does delivery take?
Delivery times depend on your location and order volume during the season. Estimated delivery details are shown at checkout, and tracking information is provided once your order is dispatched.

Are your products suitable for gifting?
Absolutely. Our festive clothing is designed to make thoughtful and memorable gifts for family, friends, and loved ones.

What sizes do you offer?
We offer a wide range of sizes across our collections. Detailed size guides are available on each product page to help you choose the best fit.

How do I choose the right size?
Please refer to the size chart on the product page. If you are between sizes, we recommend selecting the larger size for a more comfortable fit.

Can I customize or design my own product?
Yes. Selected collections offer customization options. Details and availability are clearly mentioned on the product pages where customization is supported.

How can I contact customer support?
You can reach us through our contact page or email. Our team aims to respond as quickly as possible and is always happy to help.

Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to ensure your information is protected at all times.

Do you restock sold-out items?
Some popular items may be restocked depending on demand and availability. We recommend checking back regularly or subscribing to updates when available.